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bogball88
Liam Brady
Joined: 16 May 2016
Location: Throne
Status: Offline
Points: 2674
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Posted: 20 Apr 2020 at 9:47pm |
Decision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Dear Liam
We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EC261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight. Our assessment of your claim To further explain what happened; health and travel restrictions imposed by the local Government to mitigate the spread of the Covid-19 virus, severely affected easyJet’s flying programme. This significantly impacted our programme along with other airlines and we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. However, in the circumstances, these options would not have helped as your flight was cancelled as a direct result of these restrictions imposed by local Governments. EU261 Regulation When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure. EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as “non-extraordinary circumstances” in the EU Regulation. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption. A copy of the regulation can be found at http://eur-lex.europa.eu
Expenses Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations. Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.
We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at. Our Customer Services team will not be able to access any more information than we’ve provided here. Please read our “Who is entitled to compensation” section on the following link which will hopefully answer any further questions you may have. https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations Once again we are sorry for the disruption to your flight and hope to welcome you on board again soon. Case ID : 104650265
Kind regards Shreyas
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kevincronin2000
Jack Charlton
Cork Airport Dogging Administrator
Joined: 17 Aug 2009
Location: P. Rep of Cork
Status: Offline
Points: 5289
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Posted: 20 Apr 2020 at 10:22pm |
bogball88 wrote:
Decision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Dear Liam
We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EC261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight. Our assessment of your claim To further explain what happened; health and travel restrictions imposed by the local Government to mitigate the spread of the Covid-19 virus, severely affected easyJet’s flying programme. This significantly impacted our programme along with other airlines and we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. However, in the circumstances, these options would not have helped as your flight was cancelled as a direct result of these restrictions imposed by local Governments. EU261 Regulation When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure. EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as “non-extraordinary circumstances” in the EU Regulation. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption. A copy of the regulation can be found at http://eur-lex.europa.eu
Expenses Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations. Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.
We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at. Our Customer Services team will not be able to access any more information than we’ve provided here. Please read our “Who is entitled to compensation” section on the following link which will hopefully answer any further questions you may have. https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations Once again we are sorry for the disruption to your flight and hope to welcome you on board again soon. Case ID : 104650265
Kind regards Shreyas |
Your not entitled to compensation but you are entitled to a refund
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time is the stuff that life is made of, don't waste it.
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bogball88
Liam Brady
Joined: 16 May 2016
Location: Throne
Status: Offline
Points: 2674
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Posted: 20 Apr 2020 at 10:35pm |
kevincronin2000 wrote:
bogball88 wrote:
Decision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Dear Liam
We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EC261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight. Our assessment of your claim To further explain what happened; health and travel restrictions imposed by the local Government to mitigate the spread of the Covid-19 virus, severely affected easyJet’s flying programme. This significantly impacted our programme along with other airlines and we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. However, in the circumstances, these options would not have helped as your flight was cancelled as a direct result of these restrictions imposed by local Governments. EU261 Regulation When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure. EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as “non-extraordinary circumstances” in the EU Regulation. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption. A copy of the regulation can be found at http://eur-lex.europa.eu
Expenses Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations. Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.
We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at. Our Customer Services team will not be able to access any more information than we’ve provided here. Please read our “Who is entitled to compensation” section on the following link which will hopefully answer any further questions you may have. https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations Once again we are sorry for the disruption to your flight and hope to welcome you on board again soon. Case ID : 104650265
Kind regards Shreyas |
Your not entitled to compensation but you are entitled to a refund |
Refund already in, although doesn't quite cover the £550 I had to pay to get home
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Newryrep
Paul McGrath
Just can't get enough of lists
Joined: 14 Jan 2009
Status: Offline
Points: 15256
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Posted: 21 Apr 2020 at 9:40am |
Interesting that you got refunded via Eu261
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'Irish' Songs for an Irish team - no SPL EPL generic sh*te Richard Dunne - 6th Sept 11 - best marshalling of a defence in Moscow since General Zukov Russia V Germany 1941
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ringerbell
Jack Charlton
Joined: 12 Nov 2009
Location: Ireland
Status: Offline
Points: 8013
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Posted: 21 Apr 2020 at 1:57pm |
2 vouchers received from Ryanair in last 2 days when I originally applied for a refund. If was a decent lifespan on the voucher it wouldn't be too bad but only valid for a year isn't much good when we don't know when normal service will resume for airlines
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the closest i will ever come to playing for ireland https://www.youtube.com/watch?v=o0_7w4JyvI4
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Claret Murph
Paul McGrath
Hmmm, Goodness, I must say
Joined: 16 Apr 2009
Location: Tibet
Status: Online
Points: 15743
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Posted: 21 Apr 2020 at 7:41pm |
ringerbell wrote:
2 vouchers received from Ryanair in last 2 days when I originally applied for a refund. If was a decent lifespan on the voucher it wouldn't be too bad but only valid for a year isn't much good when we don't know when normal service will resume for airlines |
Mrs Claret has been going toe to toe with Ryan Air but in the end admitted defeat , now she got a refund back on Friday and after waiting 40 minutes on the phone they said " you will get a refund when when covit 19 has been given the all clear " so when who says it Ryan air in two years time maybe ? So she took that one then another voucher hit hit her email she decided to do thins one on live chat what they have up . Last night 2 hours waiting nothing then this morning she logged in at 6am when when they opened for the day and was still waiting 90 minutes later . In the end we took the voucher now we have 12 months to use it so you could book a flight on the 20th April 2021 for the 19th April 2022 if you wanted giving you 2 years . So as it stands we have over €530 in flights with them and another €250 if flights are canned in July . Don't think there is much more we can do really .
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Lansdowne Road debut aged 52 and 201 days .
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Cabra Hoop
Roy Keane
Joined: 06 Feb 2012
Location: Royal County
Status: Offline
Points: 10837
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Posted: 21 Apr 2020 at 8:02pm |
Similar story, I've had a flight from Amsterdam to Bilbao cancelled by KLM (booked for euros). Offered change or voucher. Voucher valid for one year but can be used for flight which is scheduled for a date after the one year voucher period has expired provided the flight is booked in the valid period. I've got 7 flights in June to sort out with 4 different airlines. While I'm at it does anyone know if you can use more than one voucher when paying for a flight ?
Edited by Cabra Hoop - 21 Apr 2020 at 8:05pm
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" BFC always gives me a laugh........ "
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Newryrep
Paul McGrath
Just can't get enough of lists
Joined: 14 Jan 2009
Status: Offline
Points: 15256
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Posted: 21 Apr 2020 at 8:07pm |
Claret Murph wrote:
ringerbell wrote:
2 vouchers received from Ryanair in last 2 days when I originally applied for a refund. If was a decent lifespan on the voucher it wouldn't be too bad but only valid for a year isn't much good when we don't know when normal service will resume for airlines |
Mrs Claret has been going toe to toe with Ryan Air but in the end admitted defeat , now she got a refund back on Friday and after waiting 40 minutes on the phone they said " you will get a refund when when covit 19 has been given the all clear " so when who says it Ryan air in two years time maybe ? So she took that one then another voucher hit hit her email she decided to do thins one on live chat what they have up . Last night 2 hours waiting nothing then this morning she logged in at 6am when when they opened for the day and was still waiting 90 minutes later . In the end we took the voucher now we have 12 months to use it so you could book a flight on the 20th April 2021 for the 19th April 2022 if you wanted giving you 2 years . So as it stands we have over €530 in flights with them and another €250 if flights are canned in July . Don't think there is much more we can do really . |
Similar boat though between Liverpool/ London trips can probably use them easy enough up
actually thinking about it I could use them on work flights and claim them back as expenses as didn5 have too many work flights booked
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'Irish' Songs for an Irish team - no SPL EPL generic sh*te Richard Dunne - 6th Sept 11 - best marshalling of a defence in Moscow since General Zukov Russia V Germany 1941
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Shoco
Roy Keane
Hail Hail the Celts are here
Joined: 14 Dec 2008
Location: Celthick Park
Status: Offline
Points: 13727
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Posted: 21 Apr 2020 at 8:24pm |
Shoco wrote:
Did anyone get their voucher yet?
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Got the Aer Lingus voucher for the flight to Vienna
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YOUR 3 IN A ROW LEAGUE CHAMPIONS
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Cabra Hoop
Roy Keane
Joined: 06 Feb 2012
Location: Royal County
Status: Offline
Points: 10837
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Posted: 21 Apr 2020 at 8:34pm |
Shoco wrote:
Shoco wrote:
Did anyone get their voucher yet?
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Got the Aer Lingus voucher for the flight to Vienna |
First sign of madness that....
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" BFC always gives me a laugh........ "
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Shoco
Roy Keane
Hail Hail the Celts are here
Joined: 14 Dec 2008
Location: Celthick Park
Status: Offline
Points: 13727
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Posted: 22 Apr 2020 at 11:00am |
That's what happens when you're locked in a home office all day!
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YOUR 3 IN A ROW LEAGUE CHAMPIONS
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BigStrongMan
Robbie Keane
Just Modding Like
Joined: 22 May 2009
Location: Ireland
Status: Offline
Points: 107633
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Posted: 22 Apr 2020 at 11:06am |
Cabra Hoop wrote:
Shoco wrote:
Shoco wrote:
Did anyone get their voucher yet?
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Got the Aer Lingus voucher for the flight to Vienna | First sign of madness that.... |
Sugs walking up the driveway
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PM me for all forum moderation queries.
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Newryrep
Paul McGrath
Just can't get enough of lists
Joined: 14 Jan 2009
Status: Offline
Points: 15256
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Posted: 22 Apr 2020 at 11:40am |
Mrs was watching bbc this morning and apparently they said that if you don't want the vouchers get your credit card company to claim the money back off them - assuming most have paid for flights with CC and not debit cards
Edited by Newryrep - 22 Apr 2020 at 11:40am
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'Irish' Songs for an Irish team - no SPL EPL generic sh*te Richard Dunne - 6th Sept 11 - best marshalling of a defence in Moscow since General Zukov Russia V Germany 1941
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Artie Ziff
Ray Houghton
Joined: 10 Oct 2007
Status: Offline
Points: 3619
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Posted: 22 Apr 2020 at 12:29pm |
Do the vouchers have to be used by the named buyer? It's not a code that can be passed on?
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It would damage this forums' reputation
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Patman Scoop
Liam Brady
Joined: 05 Apr 2009
Location: Saint Pierre
Status: Offline
Points: 1163
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Posted: 22 Apr 2020 at 12:33pm |
Just got through to Ryanair after 70 mins on hold .... cash refunds to be processed , the chap was bang on in fairness and made no secret I will be waiting a awhile for it which is fine ..called 0818303030 , this is charged as a local number from a landline..
The waiting game begins (again)
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Why no wine??!
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Newryrep
Paul McGrath
Just can't get enough of lists
Joined: 14 Jan 2009
Status: Offline
Points: 15256
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Posted: 22 Apr 2020 at 12:40pm |
Patman Scoop wrote:
Just got through to Ryanair after 70 mins on hold .... cash refunds to be processed , the chap was bang on in fairness and made no secret I will be waiting a awhile for it which is fine ..called 0818303030 , this is charged as a local number from a landline..
The waiting game begins (again) |
They allowed you to on more than one flight then ?
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'Irish' Songs for an Irish team - no SPL EPL generic sh*te Richard Dunne - 6th Sept 11 - best marshalling of a defence in Moscow since General Zukov Russia V Germany 1941
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Patman Scoop
Liam Brady
Joined: 05 Apr 2009
Location: Saint Pierre
Status: Offline
Points: 1163
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Posted: 22 Apr 2020 at 12:47pm |
Newryrep wrote:
Patman Scoop wrote:
Just got through to Ryanair after 70 mins on hold .... cash refunds to be processed , the chap was bang on in fairness and made no secret I will be waiting a awhile for it which is fine ..called 0818303030 , this is charged as a local number from a landline..
The waiting game begins (again) |
They allowed you to on more than one flight then ? |
I had 3 separate flights/booking numbers
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Why no wine??!
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dundon13
Ray Houghton
Joined: 22 Mar 2013
Location: Limerick
Status: Offline
Points: 3782
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Posted: 22 Apr 2020 at 4:45pm |
After 4 weeks, still nothing back from Ryanair about my refunds for flights to and from Scotland, I'd have no problem with a voucher but a year till expiry is a load of balls.
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