UPC Horizon

The landline cannot receive a call but can make an outgoing call

I think I'm going to cancel the upc and switch to sky.

ok did the speed test with the cable  and its 208mbs.  Some change up from 30mbs on wifi.  So whats my next step?  Obviously my wifi is goosed.  The wifi was fine before I installed Horizon when I was on my old router and modem.

I used to get emails from upc telling me change to a different channel if the wifi slows down. They used to do things from their end too but it always went back to been slow after a few days. Its too inconsistent or maybe i just got a crap box but ive had a few different modems with upgrades and never had a problem with any of them

horsebox wrote: Trap junior wrote: ok did the speed test with the cable  and its 208mbs.  Some change up from 30mbs on wifi.  So whats my next step?  Obviously my wifi is goosed.  The wifi was fine before I installed Horizon when I was on my old router and modem. My laptop was bought in December 2012, and my phone last june (galaxy note3) so I doubt its my equipment. My phone is losing the signal too. The UPC equipment is working as expected so the issue is either with your laptop or other devices that you might be using. If you have an old laptop the wireless network card might not support the wireless speeds currently available. How old is your laptop? If you read here - your wireless network card might only support legacy bands. http://en.wikipedia.org/wiki/IEEE_802.11 Hence the slow speeds. This might help too. http://www.extremetech.com/computing/179344-how-to-boost-your-wifi-speed-by-choosing-the-right-channel I'd ring up UPC support and them as they might be able to help.

My laptop was bought in December 2012, and my phone last june (galaxy note3) so I doubt its my equipment. My phone is losing the signal too.

Trap junior wrote: horsebox wrote: Trap junior wrote: ok did the speed test with the cable  and its 208mbs.  Some change up from 30mbs on wifi.  So whats my next step?  Obviously my wifi is goosed.  The wifi was fine before I installed Horizon when I was on my old router and modem. My laptop was bought in December 2012, and my phone last june (galaxy note3) so I doubt its my equipment. My phone is losing the signal too. The UPC equipment is working as expected so the issue is either with your laptop or other devices that you might be using. If you have an old laptop the wireless network card might not support the wireless speeds currently available. How old is your laptop? If you read here - your wireless network card might only support legacy bands. http://en.wikipedia.org/wiki/IEEE_802.11 Hence the slow speeds. This might help too. http://www.extremetech.com/computing/179344-how-to-boost-your-wifi-speed-by-choosing-the-right-channel I'd ring up UPC support and them as they might be able to help. My laptop was bought in December 2012, and my phone last june (galaxy note3) so I doubt its my equipment. My phone is losing the signal too.

Ok so take your Galaxy device, it has a Wi-Fi 802.11 a/b/g/n/ac 2.4+5GHz spec.

ac being the highest spec - you need to verify if the Horizon box is configured to support this channel (it should be).

The horizon box might need to be tweaked so that you can get a better WiFi speed.

Get in contact with UPC support, they should be able to help.

I must admit, I really don't understand how and why a home user would need a 240mb internet connection.






Edited by horsebox - 18 Feb 2015 at 2:45pm

As I say know feck all about interweb stellar technology. Upc advertise 240mb so thought thats what I was supposed to get. What is a good speed that is fine for a house?

Unless tire doing some mad downloading, then 40-50mb is more than enough. It's worth noting TJ, that speeds are edger tossed as up to... That means achievable, but not guaranteed and even 'up to' requires so many things to fall into line. I have the 120mb package and my wifi speeds are 45 or there abouts. I'm gonna bring the work laptop home the weekend and do a wired speed check.

heighway2heaven wrote: Can't get wifi up stairs anymore since getting the horizon. The interface was designed by a cabbage and it deletes recordings, or else misses the end of them or freezes half way through. I despise the thing. Very much feels like they were in a rush to roll it out, or couldn't wait any longer to showcase their new toy, like a kid who hasn't got the patience to build his new kite properly and ends up  looking like a complete spastick running around the green at the top of his road with a mashed up bundle of sticks and fabric on a string dragging behind him.

I'm sure you mean a spastic ......

Never had the horizon, always refused the upgrade and stick with the separate TV and router. Few lads in work have it and I've yet to hear anything good about it.

heighway2heaven wrote: Can't get wifi up stairs anymore since getting the horizon. The interface was designed by a cabbage and it deletes recordings, or else misses the end of them or freezes half way through. I despise the thing. Very much feels like they were in a rush to roll it out, or couldn't wait any longer to showcase their new toy, like a kid who hasn't got the patience to build his new kite properly and ends up  looking like a complete spastick running around the green at the top of his road with a mashed up bundle of sticks and fabric on a string dragging behind him.

If you remember back to around 07/08 the dodgy boxes were in circulation and were costing UPC a lot wjth people downgrading to the minimum packages yet being able to get every channel on their menu through these boxes. I do believe that if it continued that they would in fact have gone bust(only my opinion on it) upon introducing this new horizon box they have gone backwards with technology in terms of user friendliness and speed and it is everything bad that you say and mores depise their tv service.

I was at a marketing survey on Monday and they have a new sevice coming down the line called connect and play. It will have new features such as

- my prime(upc' version of Netflix)
- sports Channels all bundled into one package
- Wi fi hubs around dublin so you can connect to one of These if you are an existing BB customer
- horizon app for phone which will allow you to use you minutes you get in your telephone package on your landline on your mobile
- 240mb fibre power network
- rewind and play, if you turn on the tv in the middle of a show this feature allows you to go back to start of the show even if you didn't have it recording.

There were other ones I just can't remember them all, I spent a good while saying that instead of introducing all this why not get the basics right first such as menus, responsiveness, user friendliness of the tv.

These new features will be out in the next few months



Edited by Sono - 18 Feb 2015 at 6:30pm