O'Leary won't be happy
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Topic: O'Leary won't be happy
Posted By: Sham157
Subject: O'Leary won't be happy
Date Posted: 15 Jan 2011 at 10:46am
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A judge in Spain has ruled that Ryanair cannot charge passengers for failing to print out their own boarding cards. A case was brought by a Spanish lawyer, Dan Miro, who was charged the standard Ryanair fee of €40 for failing to print his boarding card before a flight. Judge Barbara Maria Cordoba of the Barcelona Commercial Court said in the ruling 'the normal practice over the years has been that the obligation to issue the boarding card has always fallen on the carrier.' http://www.rte.ie/news/2011/0114/ryanair.html - http://www.rte.ie/news/2011/0114/ryanair.html
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Replies:
Posted By: BigStrongMan
Date Posted: 15 Jan 2011 at 10:47am
 ------------- PM me for all forum moderation queries. |
Posted By: criostoir Óg
Date Posted: 15 Jan 2011 at 10:48am
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Repercussions elsewhere? Ryanair will threaten to pull out of Spain
------------- What happens on away trips, stays on away trips...except syphilis! |
Posted By: Sham157
Date Posted: 15 Jan 2011 at 10:50am
Don't know about that, a huge amount of their business is in spain, numerous bases and a massive network of flights. And if they do I hope its not before the 25th May cos they're taking me on my summer hols
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Críostóir Óg wrote:Posted By: criostoir Óg
Date Posted: 15 Jan 2011 at 10:52am
 ------------- What happens on away trips, stays on away trips...except syphilis! |
Posted By: Sham157
Date Posted: 15 Jan 2011 at 10:57am
They have pulled out of individual airports and indeed drastically cut flights at other because of rows with airport operators, but I think pulling out of a country the size of spain would be financial suicide and O'Leary knows that. It wouldn't stop them issuing the threat as you say thought.
O'Leary knows fine well that charging €40 quid for a boarding pass is ridiculous as is charging €6 to check in on-line. They are both essential parts of flying, not optional extras.
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Posted By: AntrimMan
Date Posted: 15 Jan 2011 at 10:57am
Too right. Have to head for dublin for a decent flight anywhere now. ------------- @AntrimMan85 |
Posted By: criostoir Óg
Date Posted: 15 Jan 2011 at 10:59am
 ------------- What happens on away trips, stays on away trips...except syphilis! |
Posted By: Trap junior
Date Posted: 15 Jan 2011 at 11:02am
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Delighted for them shower of ****s ------------- Pied Piper to: Baldrick, Brendan 88, 9Fingers, Borussia and more... 97.6% chance this post will be replied to by Baldrick (source: PWC) |
Posted By: criostoir Óg
Date Posted: 15 Jan 2011 at 11:05am
------------- What happens on away trips, stays on away trips...except syphilis! |
Posted By: Sham157
Date Posted: 15 Jan 2011 at 11:10am
| Ryanair anywhere with a flightime over an hour is a pain. Like that would love to be able to fly with other airlines. I laway check aer Lingus and if its not too much more I opt for them. |
Posted By: Stoked Up
Date Posted: 15 Jan 2011 at 11:26am
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I'm glad that this fraud has been challenged.
Although I use Ryanair a lot, this particular business of scalding people for €40 is outrageous given that almost every other airline does it for free. I can understand that eliminating ground staff helps keep the fares down, but I can't for the life of me understand why they haven't got automated kiosks that can be used to print boarding passes like Aer Lingus. I hadn't the cajones to spend money testing the waters after I couldn't print out boarding passes last summer due to a technical problem with their website. Whilst I had no problem exiting Dublin as they were a aware of the problem, I was caught for 2 x €40 to get back. I wrote to Ryanair on my return but was advised that I had a weeks holiday to go and get the passes printed out and they weren't issuing any compensation. |
Posted By: criostoir Óg
Date Posted: 15 Jan 2011 at 11:33am
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Just as bad are the computer terminals in airports, ridiculous rates to use and they charge a few quid to print one page out!
------------- What happens on away trips, stays on away trips...except syphilis! |
Posted By: Chipster
Date Posted: 15 Jan 2011 at 11:34am
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Good to see but I doubt it will have any repurcussions all the same. It's still in peoples interests to have printed their own boarding pass to avoid queues etc.
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Posted By: Shoco
Date Posted: 15 Jan 2011 at 11:42am
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got stung by this before, pain in the hole
-------------  YOUR 3 IN A ROW LEAGUE CHAMPIONS |
Posted By: Guf10
Date Posted: 15 Jan 2011 at 11:52am
Great news ------------- 2 in a row, 2 in a row, 2 in a row |
Posted By: Claret Murph
Date Posted: 16 Jan 2011 at 12:48am
Can't stand Ryan air , I like many rather pay a few extra Euro and fly with Aer Lingus if I have the choice . ------------- Lansdowne Road debut aged 52 and 201 days . |
Posted By: Wheelo
Date Posted: 16 Jan 2011 at 2:21am
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Always enjoy reading about the battles between ryanair and customers/governments/airporte,etc - always entertaining!
But for those giving out f*ck about them, if ye dont like them, dont fly with them - simple.
You have a choice - can fly via somewhere with another airline (if ryanair are the only ones that go direct), or pay extra going with another airline.
Ye know what ye can expect from ryanair before ye book - if you know how to use them properly, they're the best and most affordable airline to fly with (and i love the fact the seats on the plane dont lie back - I go to lanzarote a fair bit and i must admit prefer flying with ryanair over aer lingus for that reason alone!)
I wouldnt have got to half the places ive been to without ryanair - like ive return trip to manchester for 42euro all in in a few weeks (my mate booked it a week later for 30e) - ye cant beat that!
Its idiots that usually get caught out using them - who end up paying 'penalties' which helps keep the price down for the rest of us that can use them properly ------------- "Not surprised you are anti foreigner in your so called Kip of a town when you don’t want a manager because he is Swedish and you want big Sam in charge" - a fine post from a fine ybig poster |
Posted By: Baldrick
Date Posted: 16 Jan 2011 at 5:06am
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Thats a flawed logic wheelo. Are you saying a loyal customer does not have the right to complain or suggest ways a compnay can improve their customer service and that the only option for every customer is to take it or lump it and that governments do not have the right to introduce minimum requirements. |
Posted By: Saint Tom
Date Posted: 16 Jan 2011 at 5:21am
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i disagree to a certain extent Neil - if it helps keep fares down then im all in favour. There is no way that as many people who travel to games could have done it without ryanair shaking up the air travel market here. also, their taxes are domiciled here and is a major employer in dublin, and contrary to popular belief, they have an excellent level of employee satisfaction.
i dont agree with the bully tactics they use with airports but like i said if printing a boarding pass before i fly at home saves me 45 minutes at dublin airport then i would use it anyway whether there is a cash saving or not ------------- My destination inchicore my next stop being kilmainham Where patriots and super saints are the topics of conversation |
Posted By: Wheelo
Date Posted: 16 Jan 2011 at 5:51am
Customer service and ryanair?
Look, with ryanair, what ye se is what ye get. If ye dont like them, dont fly with them!
If you're gona fly with them, have a bit of cop on - ie print boarding passes, weigh your case properly before going to airport,etc.
And you se all the extra add ons before you confirm the booking (and youve read the terms and conditions!), if ye still dont like when ye see, dont book the flight!
I always fly with them - and have yet to have a bad experience to write home about (fair enough, had 1 flight to liverpool delayed for about 10 hours, but that could happend with any airline - didnt expect anythign from them either for it, not even an apology, just got locked at my own expense in the airport  )------------- "Not surprised you are anti foreigner in your so called Kip of a town when you don’t want a manager because he is Swedish and you want big Sam in charge" - a fine post from a fine ybig poster |
Posted By: Pipkin
Date Posted: 16 Jan 2011 at 6:02am
Ya I agree with all of that. No doubt if they had to start printing boarding passes in all their airports, they'd justify increasing their prices. Glad to see this happen though |
Posted By: Trapped
Date Posted: 16 Jan 2011 at 6:15am
Aer Lingus have machines in the airport where you check in online. It takes about 1 minute and i've never seen any ques at them. I use Ryanair a lot. I had to pay €40 for not having a boarding pass before and they are a disaster if anything goes wrong, but they have brought down the price of air travel an awful lot. ------------- 67% points to games ratio at the last Euro's (better than Portugal's) |
Posted By: Newryrep
Date Posted: 16 Jan 2011 at 8:13am
there are minimum requirements is the plane safe to fly in ? and are the flying staff competent ? They can issue boarding cards as edible bicuits if they want the government shouldnt get involved. It smacks of it has annoyed somebody in influnce and they are trying to get even. Same with the compensation issue. Why should an airline who sold you a £20 ticket be obliged to put you up for the night and feed you if the flight gets cancelled for a reason beyond their control - do the trains ferries and buses do it, so why should the airlines ?
If the airline cancels the flight then by all means they are obliged to take care of you but if its feck all to do with them ie weather , air traffic controllers, airport authority its a bit much to expect them to take care of you .
Like most I will avoid flying with them if I can but I am glad they are there if only to keep the other airlines honest ------------- 'Irish' Songs for an Irish team - no SPL EPL generic sh*te Richard Dunne - 6th Sept 11 - best marshalling of a defence in Moscow since General Zukov Russia V Germany 1941 |
Posted By: Max Power
Date Posted: 16 Jan 2011 at 1:18pm
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The charge that pisses me off the most is the credit card booking fee, if youre booking return flights for 2 it's €20. Is it not just the one credit card transaction like, robbing ****s. ------------- Co-Founder of The Paul McShane Fan Club, Portmarnock Branch |
Posted By: Sham157
Date Posted: 16 Jan 2011 at 1:21pm
Yeah this bugs me as well, €5 per person per leg of journey is just sheer profiteering and abuse of the system.
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Posted By: Vivakenbarlow
Date Posted: 16 Jan 2011 at 1:23pm
Not a chance O Leary aint stupid he wouldnt cut his nose off to spite his face ------------- It took City 44 years to win the league and 10 months to lose it |
Posted By: Saint Tom
Date Posted: 16 Jan 2011 at 3:08pm
------------- My destination inchicore my next stop being kilmainham Where patriots and super saints are the topics of conversation |
Posted By: Clonbhoy
Date Posted: 17 Jan 2011 at 2:07am
And are a nightmare to work.
Well done that lawyer.  ------------- A man can have no greater love than give 90 minutes to his friends. @withgodlygrace |
Posted By: AntrimMan
Date Posted: 17 Jan 2011 at 3:41am
Not so. If people could be bothered to go get a pre paid mastercard, they can avoid this charge. ------------- @AntrimMan85 |
Posted By: Steve Amsterdam
Date Posted: 17 Jan 2011 at 4:31am
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Well done to the Spanish judge!
Ryanair should not be allowed to charge for these 'services' as they are international obliged procedures for air travel. You simply have to check in. Fair play for a court to stand up to this as it's solely a profit generating ploy by Ryainair.
We could have a long and lenghty discussion about Ryanair and it's customer service, but simple fact is, you get what you pay for. No frills is no frills.
Low prices are never an excuse for poor customer service, but in any industry you'll find that when you pay the staff peanuts, the service and know-how is less.
The add-on charges they charge are mentioned and made very clear on their website. They might not seem very fair, but such is life.
------------- Molly Malone's pub- The home of YBIG in Amsterdam! |
Posted By: Ireland4ever
Date Posted: 17 Jan 2011 at 5:13am
Remeber for the Brazil game last year i used one of these printers at Dublin Airport. The printer uses that sh*t fax machine paper (Shiney stuff). I got to the boarding point and the girl told me to print out the boarding card on proper paper when i got to london as they'd probably refuse the fax paper on my return trip.
How stupid is that, the only reason id imagine people use the printer at the airport is to print boarding cards, and its not the right paper. Have they changed the paper since?
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Posted By: nvidic
Date Posted: 17 Jan 2011 at 9:58am
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Have to back ryanair up on this one, by having this charge they can keep the price of flights down even more, and you clearly agree when booking the flight to check in online, which takes five minutes and in return you get a dirt cheap flight, if it weren't for ryanair i wouldnt have been able to travel half as much as i have and its these sorta charges that keep my fare down! Not my fault if other people forget to print it off so i shouldnt have to pay for it!and yes ryanair do pay for it by having to pay to rent check in desks, fair game i say, leave them at it |
Posted By: greenforever
Date Posted: 20 Jan 2011 at 6:47am
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Response from Ryanair:
Should this ruling not be reversed on appeal, then Ryanair will dispense with the boarding card reissue fee altogether, and passengers who arrive at the airport without the agreed pre-printed boarding card will not be able to pass through security or board their aircraft.
Source Ryanair Website
If its a choice of €40 to make up for my mistake or buy a new ticket I know which would be my choice.
------------- I know nothing :-) |
Posted By: Sham157
Date Posted: 20 Jan 2011 at 6:56am
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I don't really have a problem with the boarding pass re-issue fee. Yes its extortionate and clearly there to rip off. My main issues are the online check in fee and and the credit card booking fee. How they can list the check in online a sa seperate fee is beyond me, its not like you dont have to check in, its an unavoidable part of travelling so syurely should be included in the fare. The credit card fee is another scam, €5 per person per leg of journey, theres no justification. |
Posted By: greenforever
Date Posted: 20 Jan 2011 at 7:04am
I agree totally but the reality is you see the exact fare before you pay for it, the fact it takes a few minutes to get that far in the process is a pain but noone has to use them.
In a way its like sales tax in the US, i hate the fact that you have to add the 6% or whatever rate in force to the price, in my opinion it should be like here where shop prices shown must include taxes.
------------- I know nothing :-) |
Posted By: Sham157
Date Posted: 20 Jan 2011 at 7:08am
Yeah GF, I don't have an issue with their website layout or clarity, simply have an issue with the charges mentioned. Agree completely as well regarding the states, its crazy having to try figure out the price of stuff because the listed price is exclusive of tax. Bloody Yanks wha!
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Posted By: brendy_éire
Date Posted: 20 Jan 2011 at 1:44pm
The online check-in fee is avoidable. They state they have it to encourage people to book during their sales. http://www.ryanair.com/ie/news/ryanair-to-raise-online-check-in-fee-by-1-euro-on-all-non-promotional-fares As for the €5 card fee, get a prepaid Mastercard. ------------- City Till I Die |
Posted By: criostoir Óg
Date Posted: 20 Jan 2011 at 1:46pm
------------- What happens on away trips, stays on away trips...except syphilis! |
Posted By: AntrimMan
Date Posted: 20 Jan 2011 at 1:50pm
So thats all it took to get you posting on here Brendy, a Ryanair story! People should know that Brendy touches himself at night while thinking about Michael O'Leary! ------------- @AntrimMan85 |
Posted By: Trapped
Date Posted: 20 Jan 2011 at 1:54pm
That's bollox. The only "free online check-in" you get is on fares at ridiculous times. You never get them at the weekend or anything. "Ryanair encourages all passengers to snap up our lowest promotional fares"  Edit: are the pre-paid mastercards easy to get? ------------- 67% points to games ratio at the last Euro's (better than Portugal's) |
Posted By: brendy_éire
Date Posted: 20 Jan 2011 at 1:59pm
Wee buns. www.neteller.com I wish I did work for Ryanair..... ------------- City Till I Die |
Posted By: AntrimMan
Date Posted: 20 Jan 2011 at 2:16pm
You might actually have to do some feckin work for a change. ------------- @AntrimMan85 |
Posted By: Sham157
Date Posted: 20 Jan 2011 at 2:51pm
Brendy, I am well aware of how to avoid these fees. My point is that they are unjustified, firstly checking in is unavoidable for flight, we have no choice, so to have it listed as a seperate part of the overall cost is wrong. Granted they offer free checkin on a limited number of flights, but all they are doing here in effect is sparing some people from having to pay this extra charge.
With regards to the C/C charge, how can they justify charging €5 per person per leg of journey? Again yes it is avoidable, but they shouldn't be able to get away with it in the first place.
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Posted By: BigStrongMan
Date Posted: 20 Jan 2011 at 3:18pm
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ye can book flights with a Dundrum SC gift card as its one of them mastercard yokes,saves ye the booking charge gissmo
------------- PM me for all forum moderation queries. |
Posted By: Trap junior
Date Posted: 20 Jan 2011 at 3:19pm
Im intruiged. Go on... ------------- Pied Piper to: Baldrick, Brendan 88, 9Fingers, Borussia and more... 97.6% chance this post will be replied to by Baldrick (source: PWC) |
Posted By: Sham157
Date Posted: 20 Jan 2011 at 3:23pm
Jaysus never thought of that BSM, the Blanchg centre have them gift cards as well with the mastercard logo.
Gift cards Trap from the Shopping centres, they're actually prepaid mastercards
http://www.perfectcard.ie - www.perfectcard.ie
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Posted By: BigStrongMan
Date Posted: 20 Jan 2011 at 3:24pm
 the gerk gave my daughter a 100e Dundrum SC gift card the missus booked flights to London last week for 4 people,saving on the charge ------------- PM me for all forum moderation queries. |
Posted By: Pipkin
Date Posted: 20 Jan 2011 at 3:27pm
Jesus thats handy. Can anyone else verify that they do actually work. I have flights to book home from London, so it'll be in sterling, reckon they'll work for that? EDIT: just saw your post BSM still not sure about the above though |
Posted By: AntrimMan
Date Posted: 20 Jan 2011 at 3:51pm
Yeah, should be fine. Mastercard good for pretty much all currencies. ------------- @AntrimMan85 |
Posted By: Pipkin
Date Posted: 20 Jan 2011 at 4:29pm
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Posted By: brendy_éire
Date Posted: 20 Jan 2011 at 5:36pm
Because they've an agreement with Mastercard to encourage uptake of Prepaid Mastercards? Aer Lingus charge a fiver too, and Easyjet charge up to €15. Personally, I'm all for higher card charges. Cheaper flights for me.  ------------- City Till I Die |
Posted By: AntrimMan
Date Posted: 20 Jan 2011 at 5:49pm
I know I tell you this everyday via email, but you truely are a horrible human being. Now, stop f***ing about on the net and plan Macedonai. ------------- @AntrimMan85 |
Posted By: Neil Armstrong
Date Posted: 21 Jan 2011 at 6:14am
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Perfect Card
Are there any fees associated with using the PerfectCard? Not for the first 12 months, by which stage most people have used their cards so you have plenty of time to spend your Gift Card without incurring a fee. From month 13 there is a monthly service fee of €3. This will also be deducted from the card’s available balance. ------------- Ulster Champions 2020 our 40th Title. Take that all ye Moanaghan ***ts! |
Posted By: The Count
Date Posted: 21 Jan 2011 at 6:20am
was that for her 1st birthday BSM? still waiting on my wedding present 3 years now  ------------- 
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Posted By: Trapped
Date Posted: 21 Jan 2011 at 8:21am
------------- 67% points to games ratio at the last Euro's (better than Portugal's) |
Posted By: t_rAndy
Date Posted: 21 Jan 2011 at 10:15am
| ****s owe me 90 quid so! |
Posted By: Neil Armstrong
Date Posted: 22 Jan 2011 at 8:11am
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heres another website for pre paid credit cards
http://www.payzonemoney.ie - www.payzonemoney.ie
came across it in my local shop a sticker on the door! ------------- Ulster Champions 2020 our 40th Title. Take that all ye Moanaghan ***ts! |
Posted By: Pipkin
Date Posted: 28 Jan 2011 at 5:38pm
Ordered 1 of these today. Can they be used for many things i.e. is it like a normal credit card? Only have a laser myself. Although it is worth it just for the money saved on Ryanair bookings. |