Consumer rights question

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   Anyone know my rights to demand a refund here?

Bought back garden furniture in May.
Realised straight away there was some damage. Traded emails and agreed to replacement. Only catch was replacement product would not be here until August. But they said we could use the furniture with the small defect like it was our own for the summer (wasn't much of a summer after May so didn't end up getting much use of it!)
Now August has come and gone and they are messing me around with the replacement. Twice they have said its arriving the following week and they would deliver it but twice "it was a different container and my set didn't arrive"

I at a point now where I am like, just take it back and give me my money back. Since you are entitled to a refund,.replacement or repair and they are.not delivering the latter 2 in a timely manner, would I be in a good place to now demand a refund? 

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t_rAndy Members Profile Send Private Message Find Members Posts Add to Buddy List Robbie Keane Joined: 06 Feb 2008 Location: Ireland Status: Offline Points: 26242	Post Options Post Reply Quote t_rAndy Report Post Thanks(0) Quote Reply Topic: Consumer rights question Posted: 17 Sep 2020 at 10:42pm
	Anyone know my rights to demand a refund here? Bought back garden furniture in May. Realised straight away there was some damage. Traded emails and agreed to replacement. Only catch was replacement product would not be here until August. But they said we could use the furniture with the small defect like it was our own for the summer (wasn't much of a summer after May so didn't end up getting much use of it!) Now August has come and gone and they are messing me around with the replacement. Twice they have said its arriving the following week and they would deliver it but twice "it was a different container and my set didn't arrive" I at a point now where I am like, just take it back and give me my money back. Since you are entitled to a refund,.replacement or repair and they are.not delivering the latter 2 in a timely manner, would I be in a good place to now demand a refund?

Sham157 Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 17 Jul 2009 Location: Monaghan/Dublin Status: Offline Points: 33210	Post Options Post Reply Quote Sham157 Report Post Thanks(0) Quote Reply Posted: 17 Sep 2020 at 11:03pm
	Would appear so alright, and I assume you have kept all the emails etc as proof. You should be covered under the Sale of Goods and Supply of Services Act. From listening many times to Dermot Jewell of the Consumers Association on the wireless, I’d advise first an email quoting the act (use google to find the exact act and wording)and request a refund within 7 days. Depending on their response or lack of, follow it up with registered letter. You can go through the chargeback process via your bank if paid by card, but they will ask for evidence too of any and all communication.

Roberto Baggio Members Profile Send Private Message Find Members Posts Add to Buddy List Robbie Keane UNBELIEVABLE JEFF Joined: 28 Jan 2010 Status: Offline Points: 37333	Post Options Post Reply Quote Roberto Baggio Report Post Thanks(0) Quote Reply Posted: 22 Sep 2020 at 10:40pm
	Did you ever get this sorted Andy

t_rAndy Members Profile Send Private Message Find Members Posts Add to Buddy List Robbie Keane Joined: 06 Feb 2008 Location: Ireland Status: Offline Points: 26242	Post Options Post Reply Quote t_rAndy Report Post Thanks(0) Quote Reply Posted: 22 Sep 2020 at 11:06pm
	Thanks Sham. @Baggio. Got the usual "sorry i was on holiday, my colleague was suppose to organize. I will arrange delivery for next week". So waiting now to hear if that is confirmed, otherwise I am going hardball